Elana Churchill, MLIS

Knowledge Management | Proposal Development | Technical Communication

Profile

  • Knowledge Management: 5 years designing scalable knowledge systems. Skilled in taxonomy and metadata that helps users find answers quickly and reduces support requests.
  • Proposal Writing: 6 years crafting engaging, high-impact proposals with high finalist and win rates. Expert in aligning persuasive messaging with client pain points and goals.
  • Technical Writing: 6 years creating user-friendly documentation. Talent for translating complex information into clear content. Help articles, user guides, video turorials, and more.
  • Tools & Tech: Expertise in Microsoft Office, Google Workspace, design tools, content management systems, and more. Hands-on experience with HTML and CSS coding.
  • Credentialed: Master of Library and Information Science (Web Design), Knowledge-Centered Service (KCS) certification, and graduate certificate in Knowledge Management in progress.

Work Samples

Contact

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“Good content solves problems. I help organizations create information that's easy to find, understand, and act on—from user manuals that guide to proposals that persuade to knowledge systems that scale.”